What You Need to Know

Drawing
Reservation Services and Information Available
Digitickets.gr Extra Charges
DigiTickets Club
Travel Insurance

How to Select Departure and Destination Ports
Reservation Error
Required Travel Documents - Check-In
Passengers’ Age categories
Rights and obligations of passengers and Ferry Companies
Seat Selection
Changing Ticket Class or Adding a Cabin
PTA Tickets - Web Check-in
Round-Trip Tickets
Number of Tickets – Vehicles
Ticket Discounts
Ticket Payment
Ticket Pickup and Departure Time
Cancellations
Open Date Tickets
Conversion to Open Date Tickets
Ticket Change Information
Ticket Date Change
Cancellation Policy
Ticket Loss
Invoicing
Confirmation and Security of Transactions

Drawing  

Periodically, users who purchase online tickets at www.digitickets.gr will automatically be entered in a lottery which will take place at the first week after the end of the stated period, and the winner will win a weekend stay for two people at a lovely site in Greece.

The results of each drawing, as well as the date of the next drawing will be posted on our website.


Reservation Services and Information Available  

The www.digitickets.gr portal provides its users with an impressive range of options and information services. Our aim is to provide the end user with a dynamic integrated information environment that facilitates trip planning and preparation.

Concise List of Supported Services:

  • Make an initial reservation for the intended travel dates with no obligation or cost (provided that this is permitted by the shipping company) and later convert that reservation into a ticket. The booking lasts as long as it is allowed by the shipping company and then is automatically canceled if no ticket is purchased.
  • Book a round trip ticket online (with the same arrival and departure location) using a different ferry company for each leg of the journey.
  • Learn about low-priced routes to various destinations for a given period.
  • Learn about special offers from ferry companies for a given period.
  • View various shipping companies’ announcements.
  • Learn about the routes and destinations of various shipping companies and view the results on a map.
  • Select departure and destination ports interactively on a map.
  • Receive SMS notification of the expected arrival time of a ship in the port of embarkation (based on Marine Traffic WEB Services).
  • View the current position of a ship on a map (via Marine Traffic services).
  • View basic information about ships.
  • Receive a live weather update for up to 7 days and view weather statistics for past years.
  • Find contact information for port authorities.
  • Find contact information for shipping companies’ central agents, where tickets may be picked up.

Digitickets.gr Extra Charges  

No extra charges are applied for issuing tickets using www.digitickets.gr services.

Charges are applied in the following cases:

A. Shipping Fees

If the user selects the option to receive tickets by courier, then the system will automatically calculate the shipping fees.

The final fee depends on both the tickets’ cost and the delivery location. The system will allow you to calculate the shipping cost before your final selection of your tickets’ delivery method.

  • The maximum fee for shipments within Attica is 3 (three) euros.
  • The maximum fee for shipments outside Attica is 7 (seven) euros.
  • The maximum fee for shipments outside Attica in remote areas is 10 (ten) euros.

B. Extra Services

There will be an extra charge of 3 (three) euros per passenger for each additional service by our office's help desk, such as the following:

  • Ticket cancellation
  • Changing a fixed date ticket to an open ticket
  • Changing a ticket
  • Specific seat selection (if this is available)

DigiTickets Club  

In our efforts to foster trusting relationships with our customers, we created Digitickets Club. Each user of DigiTickets.gr can become a member of Digitickets Club and obtain a membership card (which should be activated before use). By using the membership card, members can earn redeemable points with each new purchase on Digitickets.gr. You can add to your point total with additional purchases over time, earning a larger point bonus with each purchase up to the fifth one, if you do not redeem your points before making those purchases.

Details:

  1. You can become a Digitickets Club member by registering online. When you register, you provide your contact information (e-mail address and cell phone number). It is not necessary for this information to be identical to the data provided when making your reservations. After registering as a new member, you will receive a unique ID and a membership card (with a barcode).
  2. Once you acquire the Digitickets Club card through an advertising promotion, you will need to activate it before you can use it. During the activation process, you will again provide the contact information mentioned above.
  3. When making a reservation, provide your card number before the summary, along with the rest of your information.
  4. Points are calculated starting with your first purchase as a club member, and they can be redeemed starting with your second purchase.
  5. All of this also applies if you buy tickets directly from our office rather than electronically (on the web site).
  6. Your redeemable points can add up as long as you keep them, and you will earn extra bonus points at a higher rate with each purchase up to the 5th one. After your 5th reservation, the rate at which you earn points will become constant (at the last maximum value) until you redeem your points.
  7. Once your points are redeemed, you start again from the beginning.
  8. In addition to the points for purchases, there will be periodic sweepstakes / promotions where extra points will be given to a limited number of members each time. These offers will be announced on the www.digitickets.gr website as well as in our newsletter, which will be sent to any Digitickets Club members who wish to receive it.
  9. Members of the DigiTickets Club will be able to check the running total of their points, as well as seeing a summary of all their Digitickets transactions at any time on a special page on www.digitickets.gr by entering their identification information (card number, e-mail and phone).
  10. If you lose your card, you must notify us so we can cancel it, issue you a new one, and transfer your existing points.
  11. This card is neither a debit card nor a credit card; nor is it a means of payment. It is used only as a preferred customer card according to the terms described above.
  12. This card is the property of www.digitickets.gr; if it is lost, the finder is asked to deliver it to our company.
  13. Cards may not be transferred to third parties unless the initial owner informs our company and changes the relevant data.
  14. If for any reason the terms of use of this card change, such changes will be announced on the website of www.digitickets.gr. Changes will always apply to the future collection of points on the card.

Travel Insurance  

In addition, when you buy your ticket from DigiTickets.gr, you can purchase insurance coverage for your trip, choosing an insurance package from Allianz Global Assistance. This program has been specially designed, organized and priced in light of the requirements of tourists who travel by boat to or from other countries and within Greece. To see the detailed terms of the program, click here.

The travel insurance program 'Insurance' of Allianz Global Assistance offers:
  • 5.000 € for medical expenses in case of illness or accident
  • Journey curtailment and repatriation
  • Unlimited telephone medical advice
  • 24hour unlimited assistance no matter where you are
  • For vehicles:
    • Roadside assistance (repair on the spot or towing)
    • Rental car
The travel insurance program 'Incoming' of Allianz Global Assistance offers:
  • 50.000 € for medical expenses in case of illness or accident
  • 500 € for luggage
  • 100 € for delayed luggage
  • 30.000 € compensation for Personal Accident
  • Journey curtailment and repatriation
  • Unlimited telephone medical advice
  • 24hour unlimited assistance no matter where you are
  • For vehicles:
    • Roadside assistance (repair on the spot or towing)
    • Rental car

How to Select Departure and Destination Ports  

You can search for a destination port using the name of a geographical region (e.g. Naxos) or a city (e.g. Piraeus), using either Greek or Latin characters. The system will offer a choice of destinations that meet the criteria you entered. When you choose a point of departure, the list of destination points is updated to include only ports for which an active ferry route exists. If something is not on the list, that means that currently there is no active ferry route leading to that point.

Arrival and departure ports should be located in the same geographic area (e.g. arrival in Egiali on the island of Amorgos, departure from Katapola, also on Amorgos). If this is not the case, you should make one reservation for your departure, and a separate one for your return trip.

The available ports are displayed on the map located in the section Destinations. You can also select departure and destination points directly from the map by clicking on the corresponding points on the map (as described in the instructions).


Reservation Error  

Contact the Help Desk of Digitickets (210-6090451). The possibility of amending the reservation always depends on the regulations of each ferry company.


Required Travel Documents - Check-In  

When traveling, it is important to have with you your ID card or passport (if traveling abroad), or the new type of ID for Turkey and EU countries, along with your ticket, and to present them, if asked, during the process of boarding (check in).

Furthermore, if you are eligible for a special discount, you should have with you the appropriate required documents (e.g. a student ID).

 Caution: You must show your printed ticket to be allowed to embark. The printed ticket is required, and it cannot be replaced by your reservation number or any other equivalent document.

In general, data that you entered during your electronic reservation process must be identical to the data on documents presented while traveling (for passengers and vehicles).


Passengers’ Age categories  

  • Adults: All passengers over 10 years old.
  • Children: Passengers between 5 – 10 years old.
  • Infants: Passengers younger than 5 years old.

When booking you should identify the age category of each passenger. The ferry companies often provide reduced fares for Children (usually half the price of the regular fare), and free boarding for Infants. All that is required from you is to correctly register the age category of each passenger.


Rights and obligations of passengers and Ferry Companies  

Find out about the rights and obligations of passengers as well as discounts on fares here.


Seat Selection  

Ferry companies do not provide the option of selecting specific seats through an online booking system. The system will attempt to place all passengers who are booking together on adjacent or nearby seats (based on availability at the time of your transaction). If there is an exception to the above rule (and a seating plan exists for a certain type of ship), a special mark will appear on your screen, and you can contact us at 210-6090451 or e-mail us at info@digitickets.gr to help you complete your booking by choosing the seats you prefer.


Changing Ticket Class or Adding a Cabin   

You can change your ticket to a higher class or add a cabin (subject to availability) onboard the ship, paying the difference in fares. However, tickets purchased with special offers are not subject to such changes.


PTA Tickets - Web Check-in  

Tickets bought on the internet are PTA tickets. These tickets must either be issued online via web check-in, as explained under A, or printed out as described under B. However, not all ferry companies allow web check-in (A). Even if they do, you may print out your ticket (B) if you prefer, although web check-in (A) is more convenient when it is possible, especially if you have a smart phone.

A. If your ferry company supports web check-in, next to your ticket reservation number you will see a URL link: Web Check-in - Smart Ticket. This link will direct you to the web check-in site of the ferry company, where you should follow the instructions to issue your web ticket on your smart phone, or issue your ticket online and receive a PDF you must print out (at home, at your hotel, or wherever it is convenient) and bring with you to the ferry boat.

B. If your ferry company does not allow web check-in, you must print out your tickets at a travel agency near you, or at the port. Usually there are local travel agents’ kiosks at the port where tickets can be printed; for that reason, it is a good idea to be there 15 to 30 minutes earlier than usual. At the end of the e-mail received with a reservation, we describe the central agencies where you can print the tickets. To print them, it is necessary to provide the local agent with the reservation number written on the ticket.

Please note that for a multi-leg trip you will have to follow the steps mentioned above (A and/or B) for each ferry company and reservation you have.


Round-Trip Tickets  

Often, shipping companies give (sometimes significant) discounts for buying a round-trip ticket. On www.digitickets.gr we display messages related to special offers announced by ferry companies. We also display special messages that will help you make the best choice for your trip.


Number of Tickets – Vehicles  

When booking online, you can include up to 9 (nine) passengers and up to 4 (four) vehicles on one ticket.


Ticket Discounts  

When there is a discount available from a certain ferry company, this is automatically displayed on your screen, and you can select it (if you are eligible) and continue your transaction using the discounted fare. In this case you will probably be asked to provide some additional information (e.g. student ID number) to “prove” your eligibility.

Be aware that in such a case you will need to have with you all the necessary documents to “prove” your eligibility when boarding (e.g. student ID).


Ticket Payment  

The available payment methods are listed below:

  • Card (debit, credit or prepaid card)
    The types of cards supported by the payment system are the following:
    • Visa, Visa Electron
    • MasterCard
    • Maestro
    • American Express
    • Diners Club
  • Bank deposit (if allowed)
    The deposit should be made in one of the following accounts:
    Alpha Bank : GR4901401450145002320005588
    Eurobank : GR3302602680000490200492665

  • Payment in cash at our offices (if allowed)

In both of the last two cases the user must first make a reservation, then make a payment and finally ask, the help desk, for a printed ticket.

If you wish to make your reservation by phone, a surcharge of 3 (three) Euros per passenger will be added to the listed ticket price. You should also know that in the case of a reservation, prices may be changed by the shipping companies without prior notice before ticketing.


Ticket Pickup and Departure Time  

The following options are available:

  • Pick up your ticket at your departure port (PTAs).
  • Receive it by courier (within Greece, between 9:00 am and 5:00 pm).
  • Pick up your ticket at our offices (working days, between 9:00 am and 5:00 pm).

The courier shipping method will not be available when the ship’s departure date is less than three working days from the date you issue your ticket (for shipments within Attica), or five working days (for shipments outside Attica). Some ferry companies do not support PTA tickets, and in such a case you should select one of the other ticket pickup options.

You can pick up your ticket any time after you complete your transaction, up to the time of your departure. When picking up your ticket, you should have with you your reservation confirmation number, which will be sent to you by e-mail and SMS as soon as you successfully complete your booking transaction.

Tickets to be picked up at the departure point (PTAs) can be obtained at designated central agencies. The confirmation e-mail sent after you complete your booking will list the designated agencies where you may pick up tickets. These agencies are also listed on our website and on the website of each shipping company. (Get immediate access to them by clicking here).

At present, electronic tickets are not available. When you board, you need to have with you your printed ticket.

The address of our offices refers to the Help Desk address (see here).

Passengers should be at the port of departure at least one hour before the departure time, or at the time given for the specific route by the relevant ferry company.

You can verify your departure time by calling the port authority of the port of departure (see details here). Some ferry companies contact their passengers by SMS in cases of cancellation or change of a scheduled route. Therefore it is important to correctly specify your mobile phone number during the booking process.

Finally, our office will make every effort to inform you (via SMS and / or e-mail) in cases of time change or other changes for your route.


Cancellations  

In the event of the company's liability (e.g. damage to a ship) or due to weather or a strike, return your ticket for a refund of the price you paid.


Open Date Tickets  

Only a few ferry companies allow the issue of open date tickets. Usually we convert an existing fixed date ticket to an open date ticket (for example, when for some reason you are not able to travel).

Open tickets have a specific validity period stipulated by the current policy of each ferry company.


Conversion to Open Date Tickets  

Contact the Help Desk of Digitickets (210-6090451). The possibility of converting tickets into open date tickets always depends on the regulations of each ferry company.


Ticket Change Information  

To change your tickets or to convert them to open tickets, you should call us at 210-6090451 or e-mail us at info@digitickets.gr. (In the e-mail, please provide the confirmation number for your reservation.)


Ticket Date Change  

The change is made after communication with the Help Desk of Digitickets (210-6090451) and only if the ticket is subject to change.


Cancellation Policy  

Each ferry company has its own cancellation policy (see here). Call us at 210-6090451 or e-mail us at info@digitickets.gr to learn about the refund and cancellation procedure which applies in your case. (In the e-mail, please provide the confirmation number for your reservation.)

In order to cancel, you must return the printed tickets to the address specified in the e-mail message you received after your initial booking transaction, and you must do so no later than one day prior to your departure.


Ticket Loss  

In case of a lost ticket, please contact us at 210-6090451 or e-mail us at info@digitickets.gr, so we can inform you about the procedure that needs to be followed. Ferry companies will in no case cancel a lost ticket, so a new ticket must be issued to enable you to travel.


Invoicing  

Upon issuance of a ticket, you can request an invoice for your transaction. Normally, the billing document issues a receipt in the name of the first passenger. You cannot change the invoice data online after the ticket issue. If you need to change them, you should call us at 210-6090451 or e-mail us at info@digitickets.gr to inform us about the needed changes.


Successful Completion and Security Transaction  

Upon completion of the online booking transaction, you will receive both an e-mail and an SMS confirming your ticket transaction (or reservation).

Click here to learn more about the transactions’ security.